From UX Research workshop

UX is all about providing a good experience to the user.User research is important, to give this experience in a true sense.

Someone who is empathetic, can better connect with the user through communication. The user may not necessarily be able to speak about the problem. But good communication can connect the dots and lead to proper definition of the problem.So that helps a UX researcher /designer/ product manager to work on what exactly the user needs.Communication includes not only the words they speak , but also the expression,emotion and intention of the user.

There can be situations,like the user putting the blame on themselves.That leads to submissive problems which are never discovered.Here , a good communication can unleash the real situation.In Order to solve a problem, it needs to be defined.

Problem definitions also vary according to the people. So there is a need to gain as much insights through communication. Know the user persona first and then get to know pain points and pleasure points of them.It gives clarity on moving further to define the exact problem.

Once the necessary interactions are conducted, document the details.Then gradually prioritize the needs.There is a need to balance the Business objective and the User needs.Considering the insights from a user,more focus is on the emotional domain.

User research can be very tricky and challenging.Because we are not dealing with a digital product.It is about human emotions.It is sometimes hard to express,hard to decipher and sometimes confusing.But it is interesting to know the thoughts every humans share.There is a need to have open ears and eyes to get to know their emotions in depth.

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